When someone creates an account on your website or app, they confirm their email address by entering a 6-digit code sent to their inbox. It's a quick step that makes sure every account belongs to the person who owns that email address, which protects your members and keeps your audience genuine.
Why email verification matters
Checking that the person signing up really owns their email address helps you and your members in a few ways:
No one can create an account using someone else's email address, so purchases, content access and password resets stay with the right person.
Fake and automated sign-ups are kept out, so your member list reflects real people.
Important emails, like receipts and password resets, reach an inbox your member actually uses.
Codes also work smoothly across devices. A member can sign up on their phone and read the email on their laptop, then simply type in the code.
What your members see when they register
Your member enters their details on your registration screen as usual.
A 6-digit verification code is emailed to the address they entered.
They enter the code to finish creating their account. They need to do this before they can access any of your content.
Here's an example of the email your member receives:
Each code expires after 15 minutes for security. If the code doesn't arrive, or it has expired, your member can request a new one with the resend option on the same screen, then enter the newest code.
There's nothing for you to set up: email verification is switched on automatically for every SupaPass website and app.
Where the code applies
The 6-digit code is used for registrations on your SupaPass website and in any version of your app updated since 12 November 2026. Members using an older version of your app may still receive a verification link instead. Once your app is updated and they install the latest version, they'll receive a code.
Helping a member who can't verify
If a member tells you they can't get past the verification step, these checks usually solve it:
Ask them to look in their spam, junk or promotions folder for the email.
Check they registered with an email address they can access.
Ask them to use the resend option and enter the newest code.
If they use a work email address, their company's email filtering may hold the message for a while, so a personal email address can be quicker.
If your account includes Audience Email Access & Exports, you can check whether a member has verified their email address in your user list, as explained in Export User Data.
Frequently Asked Questions
Got a question? Find quick answers below, or start a chat đŹ
Do I need to turn email verification on?
Do I need to turn email verification on?
No. Email verification is switched on automatically for every SupaPass website and app, so there's nothing to configure.
Can members access my content before they verify?
Can members access my content before they verify?
No. New members enter their code before they can access anything on your website or app.
What happens if a member's code expires?
What happens if a member's code expires?
Each code expires after 15 minutes. Your member can use the resend option on the verification screen to get a new code, then enter the newest one.
Why does a member on my app still get a verification link?
Why does a member on my app still get a verification link?
They're using an older version of your app. Once your app has been updated and they install the latest version, they'll receive a code instead.
A member didn't receive their code. What should they check?
A member didn't receive their code. What should they check?
Ask them to check their spam, junk or promotions folder, confirm they registered with an email address they can access, and use the resend option.