See who is joining your platform and take your audience information into the tools you use. Audience Email Access & Exports lets you view and export your audience’s email addresses, so you can find individual users, download a CSV for your records or prepare an import into your mailing list or CRM.
When could you use an audience export?
Use an audience export when you want a list for your records, need to find a member’s account or are preparing an import into your CRM or mailing tool. For marketing, use the opt-in information in your export when choosing who to include.
What access do I need?
Viewing audience email addresses is not free. Both viewing and exporting them require Audience Email Access & Exports. You can get this capability in three ways:
On its own: add the Audience Email Access & Exports PowerUp for $9 per month.
With Data Engine: this PowerUp is bundled with Custom Audience Data, Custom Webhooks, Zapier Integration, Export Sales Data and Export Content & Activity Data.
With All Access Growth or Ultimate: both plans include Audience Email Access & Exports, so you do not need to purchase this PowerUp separately if it is already included in your account.
Open Usage and Plans in your dashboard to check your current access and available purchase options. If you only need to see and download your audience’s email addresses, the individual PowerUp may be enough. If you also need custom fields, reporting and integrations, compare Data Engine with your existing plan.
For example, you could download your audience list for a regular membership report or use it to prepare a mailing-list import. Use your audience’s marketing opt-in preferences when planning email campaigns.
Top Tip
The steps below explain how to find users and export a CSV. If you want to connect supported events to another tool, you can also connect Zapier to SupaPass. Zapier Integration is a separate capability; check that your account includes it and configure the workflow you need.
Managing your user data
Once your account includes Audience Email Access & Exports, you can use the tools below.
Find individual users and get lists of users for your records, importing to your CRM and more.
Users at a glance
The users tab gives you a quick insight to all of your users, with your most recent registrations listed first. Here you can quickly check up whether a user has verified their email, the source of registration and profile personalization such as their name.
Top Tip
Just need to look up one user? You can search for a user by their email address then click on the link in the table to find out more about their sales history.
You'll Find Even More Data in the Export File
Just follow these simple steps to download your data:
Navigate to Community > User Directory.
Click the 'Export to CSV' button.
A file will be created and available to download from the Reports tab - or click on User Reports in the Navigation panel.
Select the file you want to export, then click the download button.
Note
Looking for something else? You can also export activity information and sales data. These require their respective Export Content & Activity Data and Export Sales Data capabilities; they are not included in the standalone Audience Email Access & Exports PowerUp. If you'd like other information you can let us know so that we can develop it in the future!
Frequently Asked Questions
Can I view email addresses without Audience Email Access & Exports?
Can I view email addresses without Audience Email Access & Exports?
No. Both viewing and exporting audience email addresses require this paid capability. It is $9 per month on its own and is also included in Data Engine, All Access Growth and Ultimate.
What does the email-updates opt-in mean?
What does the email-updates opt-in mean?
Registration includes an “I’d like email updates from <site>” opt-in. It covers your own marketing emails, appears in the User Directory export and has fixed wording that you cannot edit. Use this consent information when preparing your marketing audience.
Where do I download the CSV after creating it?
Where do I download the CSV after creating it?
Open the Reports tab or User Reports in your dashboard navigation, select the file and click the download button.
Does this PowerUp also include Zapier, sales exports and activity exports?
Does this PowerUp also include Zapier, sales exports and activity exports?
No. These are separate capabilities. Check the tools included in your account before choosing a CSV export, integration or other report.