FAQs
How to handle any issues whilst creating your website and apps.
18 articles
- AppSumo lifetime deal FAQUnderstand your legacy Premium Website entitlement and which newer features need a subscription.
- How to contact SupaPass supportChoose the right support route and give the team the details they need.
- Troubleshooting for your iOS and Android appQuick checks and the details to send us if you or your audience ever run into an issue with your iOS or Android app.
- Fixing toaster message “Invalid login or you do not have CMS access”Check your account email, password and dashboard permission.
- Account Deletion & Right To Be ForgottenFind out how users can delete their account from your app, and your obligations to maintain this process.
- Getting found on Google and AI searchWhy SupaPass websites don't need an XML sitemap to be found, and the steps that help Google, Bing and AI search tools index your pages and content.
- Which currencies does SupaPass support?Our supported currencies, and how to request additional currencies.
- Video issuesVideo taking a long time to upload or publish? Find out how to manage transcoding times.
- How do I find my IBAN?Find out more about IBAN and your Apple account.
- Page won't show correctly? Try a hard refresh.If you've ever encountered issues with your browser, such as a webpage not loading properly or outdated content still displaying,
- Website Builder stuck on "Loading Preview" messageWhy does the Website Builder say "Loading Preview" and not finish loading?
- Do you support other languages?New Beta feature: Set up SupaPass in your own language
- Text is greyed out/unreadableWhy does my text look like that? Sometimes you may visit a page on your website and see dark text on a dark background.
- How to fix video upload issues
- Helping your users with cancellationsLearn how to help your users cancel subscriptions on web, Apple, or Google, and when to manage cancellations directly in Stripe.
- Tips for SEOAdd metadata to your pages, products, lists and content.
- Cookie noticeDiscover why cookies are required and how they are enabled on your SupaPass website
- Adding and Managing Admin UsersHow to request additional admin users for your SupaPass account