All Collections
FAQs
How to handle any issues whilst creating your website and apps.
16 articles
Account Deletion & Right To Be ForgottenFind out how users can delete their account from your app, and your obligations to maintain this process.
Which currencies does SupaPass support?Our supported currencies, and how to request additional currencies.
Video issuesVideo taking a long time to upload or publish? Find out how to manage transcoding times.
How do I find my IBAN?Find out more about IBAN and your Apple account.
Page won't show correctly? Try a hard refresh.If you've ever encountered issues with your browser, such as a webpage not loading properly or outdated content still displaying,
Website Builder stuck on "Loading Preview" messageWhy does the Website Builder say "Loading Preview" and not finish loading?
Customizing emails sent from SupaPassFind out your options for sending emails from your own email address.
Do you support other languages?New Beta feature: Set up SupaPass in your own language
Text is greyed out/unreadableWhy does my text look like that? Sometimes you may visit a page on your website and see dark text on a dark background.
How to fix video upload issues
Helping your users with cancellations
Tips for SEOAdd metadata to your pages, products, lists and content.
Fair Use PolicyExplaining your upload limits and how to increase them
Cookie noticeDiscover why cookies are required and how they are enabled on your SupaPass website
How to add new admin usersHow to request additional admin users for your SupaPass account
Helping your users with cancellationsMost of your users will be able to easily cancel their subscriptions, but a small number of users will have issues and may contact you directly for help. Some of…