FAQs
How to handle any issues whilst creating your website and apps.
16 articles
- Account Deletion & Right To Be ForgottenFind out how users can delete their account from your app, and your obligations to maintain this process.
- Which currencies does SupaPass support?Our supported currencies, and how to request additional currencies.
- Video issuesVideo taking a long time to upload or publish? Find out how to manage transcoding times.
- How do I find my IBAN?Find out more about IBAN and your Apple account.
- Page won't show correctly? Try a hard refresh.If you've ever encountered issues with your browser, such as a webpage not loading properly or outdated content still displaying,
- Website Builder stuck on "Loading Preview" messageWhy does the Website Builder say "Loading Preview" and not finish loading?
- Customizing emails sent from SupaPassFind out your options for sending emails from your own email address.
- Do you support other languages?New Beta feature: Set up SupaPass in your own language
- Text is greyed out/unreadableWhy does my text look like that? Sometimes you may visit a page on your website and see dark text on a dark background.
- How to fix video upload issues
- Helping your users with cancellationsLearn how to help your users cancel subscriptions on web, Apple, or Google, and when to manage cancellations directly in Stripe.
- Tips for SEOAdd metadata to your pages, products, lists and content.
- Fair Use PolicyExplaining your upload limits and how to increase them
- Cookie noticeDiscover why cookies are required and how they are enabled on your SupaPass website
- Adding and Managing Admin UsersHow to request additional admin users for your SupaPass account
- Helping your users with cancellationsMost of your users will be able to easily cancel their subscriptions, but a small number of users will have issues and may contact you directly for help. Some of…