SupaPass Account Deletion
SupaPass provides built-in account deletion tools that allow end users to request the removal of their data directly from your website and mobile apps. This supports data protection regulations, app store requirements, and gives users clear control over how their data is handled.
Account deletion can be initiated by users themselves, without needing to contact support, and follows a guided, confirmation-based process.
Right To Be Forgotten
Many jurisdictions recognise a legal “Right to be Forgotten,” allowing users to request the removal of their personal data.
As the data controller, you are responsible for:
Handling data deletion requests appropriately
Ensuring compliance with applicable data protection laws, including GDPR
Full details of your responsibilities are outlined in the SupaPass Client Terms.
SupaPass websites and apps are designed to support GDPR-compliant data deletion. When a user requests account deletion:
Data is removed automatically where possible
If manual intervention is required, SupaPass will remove data from our systems and notify you if any action is needed on your side
How to delete a SupaPass user account
You can share the instructions below with users who ask about account deletion. The same guidance is also shown inside the apps and on the website.
⚠️ Subscriptions are not cancelled automatically when an account is deleted. Users should cancel any active subscriptions before completing the deletion process.
How can users delete their account in the apps?
Follow these steps to delete an account in the apps:
Tap the settings cog to open profile settings
Tap Delete Account
Read the information shown carefully
Cancel any active subscriptions if needed
Tap Delete and confirm when prompted
You will be logged out automatically
Check your inbox and confirm the deletion via email
How can users delete their account from the website?
Follow these steps to delete an account on the website:
Click the profile icon in the top-right corner
Select Profile Settings
Scroll down and click Delete Account
Review the subscription warning
Confirm the deletion when prompted
You will be logged out automatically
Check your inbox and confirm the deletion via email
Delete User Zaps (Zapier)
If user data is shared outside SupaPass using Zapier, you must ensure that deletion workflows remain active.
Best practices:
Keep Delete User Zaps enabled at all times
Do not disable deletion-related Zaps to conserve task limits
If needed, upgrade your Zapier plan rather than turning off essential Zap.
Can I delete my SupaPass admin account?
Yes, you can delete your SupaPass admin account by sending us a request to success@supapass.com. Please be aware that account deletion is irreversible and you must settle any outstanding invoices before we can remove your information.