App Status

Find out what your app statuses mean and the next steps to take

Updated over a week ago

In the App Setup you'll see an additional tab for 'Status', this tab contains a table with information about the status of current and past app builds. This table includes:

  • Date the build was triggered

  • App Version and Build number

  • Platform - Android, iOS or tvOS

  • Status

  • A button to trigger further actions

To find out more about what the statuses mean, and the next action you can take, consult the table below.

Status

Platform(s)

Meaning

Processing

Android, iOS, tvOS

The app is currently processing, you'll need to return later to take action.

Available On TestFlight

iOS, tvOS

Your iOS or tvOS app is available to preview using the TestFlight app.

You can choose to release this version directly from SupaPass by clicking the "Submit for Review" button.

Available To Preview

Android

A test version of your Android app is available, click "Download Preview" to download the preview app to your phone.

Submitted for Review

Android, iOS, tvOS

Your app is currently in review.

App Review Failed

Android, iOS, tvOS

Your app has failed review. Find out how we handle app rejections.

App Review Approved

Android, iOS, tvOS

Your app has been approved for release, but is not yet available due to the release date you've chosen. Click "Make app Live on Store" to release it now.

Live on Store

Android, iOS, tvOS

Your app has been released and is live on the store

Please check your Apple Agreements

iOS, tvOS

Check your Apple Developer Agreements are up to date and then request a new build.

Please check your Google Agreements

Android

Login to your Play Console and accept any account agreement prompts.

Unknown

Android, iOS, tvOS

Contact us to investigate


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