Set up your Contact Form
As a user of SupaPass we've made it effortless for your community members and audience to contact you directly through your SupaPass powered website using the Contact Form.
You'll find the Contact Form automatically enabled on your site in the footer section of your website.
Why stop there? You can also add the form to your website menu, and as a dedicated block on your landing page. š
Customizing your Contact Form
To find the Contact Us Form:
Login to the SupaPass Dashboard.
Open the Builder.
Click the settings cog.
Click the Contact Form dropdown to edit the Contact Form settings.
The Contact Form is highly customizable. You can customize your form by:
Changing text for the headline, description, and button.
ā Need text inspiration? Below are some ideas to get you started...
ā Headline:
- How can we assist?
- How can I help you?
- Have a question?
ā Description:
- Thanks for reaching out!
- Let us know how we may assist and we'll connect you to the right person.
ā Button:
- Send Message
- Send š©
- SubmitActivating/deactivating collection fields such as last name and phone number.
Add your own branding with an image specifically for your Contact Form.
Adding links to the footer and website menu.
Adding your contact details and social media links set up in the footer.
Once you've made all the updates you want, make sure to click Save!
Add a Contact Form block to your landing page
After customizing your Contact Form you can include it on your landing page using the landing page block. To add a landing page block:
Open the 'Builder' tab.
Click on the 'Contact Form' block and your form will automatically be added to the bottom of your page.
Click Save.
Congratulations, you've now got the contact block on your landing page! When you make changes to your Contact Form they'll also change here.
FAQ
Contact Form doesn't appear on my website, how do I enable it?
If you created your website before April 2022 your Contact Form will only appear once you enable it. To enable the Contact Form:
Login to the SupaPass Dashboard.
Open the Builder.
Click the settings cog.
Click the Contact Form dropdown to edit the Contact Form settings.
Turn on the Footer Menu or Website Top Menu.
Click save.
Where will form submissions go?
Form submissions from your Contact Form will be sent directly to the email inbox for the email addresses associated with your account.
Note
The message submitted through the form is only available via the email mentioned above.
Tech Support form submissions go to support@supapass.com by default. If you need to change a notification recipient, contact the SupaPass team via dashboard chat.
Does SupaPass store the message?
Contact-form message content is not stored in the dashboard: it is available in the notification email. The dashboard lists submitter email addresses under Community > Contact Form Data (Marketing). You can cross-reference those records with your notification emails. A Zapier integration is also available.
Note
We only store one record per user.
One of my audience has a technical problem and I can't solve it, what should I do?
No worries! Just forward the email directly to us at support@supapass.com and we'll take care of the issue. Your users can get technical support at any time using the Tech Support form in your footer.
Can I integrate with another form instead?
We don't currently support integrations with other forms. To discuss future integration possibilities please reach out via chatš¬
Can I set up a form on the mobile app?
Contact Us is currently a website only feature.
Can I add my own questions to the contact form?
The form has fixed fields. You can turn supported fields on or off, but cannot add custom enquiry questions. For a more detailed enquiry, link a button on your website to an external form, such as Typeform. Custom Audience Data questions are collected during registration or product checkout; they do not extend the contact form.
Why was my contact-form test blocked?
Spam protection can block one-word submissions, messages such as ātestā, or repeated submissions from the same IP address. Try a meaningful sentence in a private browser window. If a genuine message is still blocked, contact support with the details.