FAQs

​When will my RSS feed update?

Find out how often your episodes sync and issues that may occur with syncing.

Callum
Updated 1 week ago by Callum

​How to fix video upload issues

Why do videos fail to upload? How can you fix them? Find out more in this article.

Callum
Updated 2 months ago by Callum

​Which currencies does SupaPass support?

Our supported currencies, and how to request additional currencies.

Callum
Updated 1 week ago by Callum

Text is greyed out/unreadable

Why does my text look like that? Sometimes you may visit a page on your website and see dark text on a dark background. This can happen when your default theme is dark and you paste text from one pla…

Callum
Updated 2 months ago by Callum

Website Builder stuck on "Loading Preview" message

Why does the Website Builder say "Loading Preview" and not finish loading?. The most likely cause of the Website Builder to not loading correctly is that your browser is blocking required cookies. Th…

Sven
Updated 7 months ago by Sven

Why won't my podcast episodes display cover art in the dashboard?

First off, there's no need to worry if podcast artwork isn't showing for each episode in the dashboard. As long as there is a collection cover image set your users will see your usual artwork. Read o…

Callum
Updated 2 months ago by Callum

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