The message can mean you are using the wrong email or password, or your account no longer has dashboard access to that channel. Registering as an audience member alone does not give admin access.

Check that you are using the email address granted admin access. Reset the password from the login page if needed, and use the latest reset email and the new password. A browser’s saved password may still be the old one. Your account uses the same password on your website, apps and admin dashboard when you use the same email.

If you are not the channel owner, ask your channel owner or support to check your admin access. Tell them your registered email and the channel you are trying to open; do not send your password.

You can reach out via the Live chat💬 to get further support if needed and get in touch with a person to help you!