Where should I start?
Use the Live chat in your SupaPass dashboard. Our AI assistant is available 24/7 and answers using the Help Centre. Start a new conversation and ask for a human if you need the team to help.
When will a person reply?
Standard human email support usually replies within 48 business hours. For faster hands-on help, consider an optional Service Plan. Where WhatsApp support is provided, it is chat only, not a calling service; team replies need to be sent within 24 hours of your latest message.
How do feature requests work?
Are you missing a feature or something isn't working as expected? Send your request with the outcome you want for your audience via our Live chat as a first step. We can record it for consideration, but cannot promise a release date or priority. We might reach out to you to get more information.
Should I email my password?
Do not send passwords by email or chat. The team or chat support will never ask for your password. If the team needs access, arrange the appropriate access method on a call.