What's changing?
We've upgraded our payment system to give you a better, more flexible experience managing your account. As part of this change, all SupaPass accounts will be prompted to add or update payment details the next time you log in.
Why am I being asked for payment details?
Our new payment system requires all accounts to have a payment method on file.
This is simply a one-time setup step to keep your account in good standing as we improve the platform.
If you're on a free plan: your account stays free. You will not be charged.
If you're on a paid plan: this replaces your existing payment details on the new system - your subscription continues as normal.
What are the benefits of the new payment system?
A wider range of payment methods to choose from
View and manage future invoices directly inside your SupaPass dashboard
A smoother, more reliable payment experience overall
How do I update my payment details?
Log in to your SupaPass account
You will be prompted to update your payment details
Enter your payment information and confirm
That's it — everything will continue as normal
Good to know👉 You will just need to do this once
Is this email really from SupaPass?
Yes. If you received an email about this update and want to verify it's genuine, simply log in directly — you'll see the same prompt waiting for you inside your account.
What happens if I don't update my payment details?
We recommend completing this step as soon as possible to avoid any interruption to your account access. You will not be able to access your dashboard until you have added your payment method.
If you have any questions, please reach out to us at success@supapass.com or via chat 💬— we're happy to help.