What's changing?
We've upgraded our payment system to give you a better, more flexible experience managing your account. As part of this change, all SupaPass accounts will be prompted to add or update payment details the next time you log in.
Why am I being asked for payment details?
Our new payment system requires all accounts to have a payment method on file.
This setup is required for each channel when prompted. Open each channel and add its payment method. Adding the method is a validity check only; no payment is taken for that check. AppSumo and lifetime accounts are included, and the migration does not change your existing price.
If you're on the Starter plan ($0 per month), your base plan remains $0. Adding a payment method does not purchase any paid features.
If you're on a paid plan: this replaces your existing payment details on the new system - your subscription continues as normal.
What are the benefits of the new payment system?
A wider range of payment methods to choose from
View and manage future invoices directly inside your SupaPass dashboard
A smoother, more reliable payment experience overall
How do I update my payment details?
Log in to your SupaPass account
You will be prompted to update your payment details
Enter your payment information and confirm
That's it — everything will continue as normal
Complete the prompt for each channel on your account. No payment is taken for this validity check.
Is this email really from SupaPass?
Yes. If you received an email about this update and want to verify it's genuine, simply log in directly — you'll see the same prompt waiting for you inside your account.
What happens if I don't update my payment details?
We recommend completing this step as soon as possible to avoid any interruption to your account access. You will not be able to access your dashboard until you have added your payment method.
If you have any questions, please reach out to us at success@supapass.com or via chat 💬— we're happy to help.
Can I pay by Direct Debit (BACS)?
Yes. Open Usage and Plans > Billing, choose Add payment method, and add BACS Direct Debit. Set it as your preferred payment method. Do not send a manual bank transfer: your card on file continues to be charged until BACS is set as your preferred method.
When are plans and PowerUps billed?
Plans and PowerUps are billed upfront. A PowerUp added mid-cycle is prorated to your next billing date.
Where can I find invoices and upcoming charges?
Open Manage Billing in your dashboard and review Usage and Plans for your billing information and future charges. Keep your payment method up to date there.