Choose app and event: Select “End Subscription” as the Trigger Event.

Choose account: select the account you want to use.

Don’t forget to name each connection clearly - we suggest using the app’s name as the connection name!

Set up trigger: Under the Zap Name field give your Zap a name - make it descriptive so you can find it easily in the logs inside your SupaPass account dashboard e.g. “End Subscription”

Leave the Receive Historic Data On First Trigger field set to “False” - there’s a warning note underneath explaining why. We recommend only changing this if you are familiar with using Zapier and don’t have many historic users to pull into your CRM.

Test Trigger: Click continue, just to check everything is working. If not, check all the previous steps carefully, and if the problem persists contact us at support@supapass.com

Once again select the “Add/Update Subscriber in Mailchimp” (or your CRM’s equivalent), connect to your CRM account as described above.

Set up action: Select your audience as before.

Select Email Address under the Subscriber Email field - it is mandatory.

There is only one field that you need to select as a tag for this Action, which is the {SubscriptionId}_{EndDate} field. This will show ended subscriptions in your CRM via a tag string which has the subscription id (so you can find it in your SupaPass dashboard if needed) separated by an underscore ‘_’ from the timestamp that the subscription ended in ISO8 format YYYY:MM:DD hh:mm:ss.ssssss+Z.