Getting Started
Set up your website
Create your landing page
Get started now with our set up flow
Using the website builder
Customize the look and feel of your website
Preview (.xyz) websites
Customize your website
Create your podcast website in under 5 minutes
It’s all about your brand: adding your logos and branding colors
Customizing your Website Footer
Customizing your Website Menu
Set up your custom domain
Upload and sell your content
Set up products and access permissions
The four types of access - free, gated, paid, secret
Setting up a Paid Product
Setting up a Secret Space
Collect email addresses in return for free content access
Getting all your content in one place!
Quickly post a piece of content on the go
Start by uploading your files in one go
Creating Your Content - Curating with SupaPass Sections & Lists
Importing your podcast from an existing RSS feed
Tips to creating a gorgeous intuitive discovery journey for your audience
Creating YouTube content
Importing your blog from an existing RSS feed
Adding content to products
Bulk uploading your content
Importing individual podcast episodes
Add podcast episodes to other lists
Find Your Uploaded Files: How to Search Successfully
Link Stripe and add pricing
Link your stores
Set up Stripe to collect payments directly on your website
Creating Pricing Plans for your Paid Products
Comments and Community
Growth for your success
Promotional codes, discounts, and unique invitation links
Integrating your mailing list and CRM with SupaPass
Integrate with Sendinblue
Connecting SupaPass to Sendinblue
Add New Contact Zap for Sendinblue
Update User Zap for Sendinblue
New Subscription Zap for Sendinblue
End Subscription Zap for Sendinblue
Delete Users from Sendinblue
Connecting Zapier to SupaPass
What data can I send via Zapier?
Automating common tasks through Zapier
New User
Update User
New Subscription
End Subscription
Delete User
Connect your contact form to your CRM
Connect SupaPass to ConvertKit
Integrating with analytics tools
Google Tag Manager
Connect Google Analytics to SupaPass
Connect Facebook Pixel to your SupaPass website
Contact Form
Other Integrations
View and export your data
Automatic Notifications When Publishing New Content
Apps
Create your Store accounts for your apps
Checklist: Building Your Apps - Start to Finish
What accounts do I need to setup to get the ball rolling?
Registering for the Apple Developer program
Registering for the Google Play Store
Registering for Firebase
Getting your apps built, submitted and approved in the app stores
FAQs
Text is greyed out/unreadable
Do you support other languages?
Customizing emails sent from SupaPass
Website Builder stuck on "Loading Preview" message
Page won't show correctly? Try a hard refresh.
When will my RSS feed update?
How to fix video upload issues
Why won't my podcast episodes display cover art in the dashboard?
Why isn't my video available immediately?
Which currencies does SupaPass support?
How do I create my podcast?
Table of Contents
- Control your SupaPass Admin Dashboard
- FAQs
- Why isn't my video available immediately?
Why isn't my video available immediately?
Updated
by Callum
Upload times
How long does a video take to upload?
Upload times can vary based on a few factors, including but not limited to your connection and the file size. Larger files will take longer to upload, and we recommend uploading using the Media Library to upload them instead of the content form, as this allows you to continue to use the rest of the dashboard while the file uploads in the background.
Publishing
I've published my video content; why isn't it available yet?
Files uploaded to SupaPass undergo a transcoding process, which needs to complete before your video may go live. The transcoding process converts your video into multiple formats so that the optimum version is played back to your users depending on factors such as their download speed and screen size (like other streaming services such as Netflix).
How long will transcoding take?
It can take up to 6 times the length of the video to process. Our sophisticated systems create 6-10 copies of your video at different resolutions to stream your content seamlessly without buffering at the best resolution for their connection.
This process takes time, so while it may be frustrating when you want to publish instantly, you offer your audience a seamless streaming experience!
How should I factor in transcoding times to my release schedule?
We'll only publish content after the transcoding process has finished; this prevents your users from playing a video and experiencing an error. If you set a piece of content to publish immediately and the file is still transcoding, we'll publish it as soon as transcoding completes.
