End Subscription
Updated
by Callum
Set up the SupaPass Trigger
- Choose app and event: Select “End Subscription” as the Trigger Event.
- Choose account: select the account you want to use.
Top Tip: Don’t forget to name each connection clearly - we suggest using the app’s name as the connection name!
- Set up trigger: Under the Zap Name field give your Zap a name - make it descriptive so you can find it easily in the logs inside your SupaPass account dashboard e.g. “End Subscription”
WARNING: Leave the Receive Historic Data On First Trigger field set to “False” - there’s a warning note underneath explaining why. We recommend only changing this if you are familiar with using Zapier and don’t have many historic users to pull into your CRM.
- Test Trigger: Click continue, just to check everything is working. If not, check all the previous steps carefully, and if the problem persists contact us at support@supapass.com
Set Up The Action To Your CRM of Choice
- Once again select the “Add/Update Subscriber in Mailchimp” (or your CRM’s equivalent), connect to your CRM account as described above.
- Set up action: Select your audience as before.
- Select Email Address under the Subscriber Email field - it is mandatory.
- There is only one field that you need to select as a tag for this Action, which is the {SubscriptionId}_{EndDate} field. This will show ended subscriptions in your CRM via a tag string which has the subscription id (so you can find it in your SupaPass dashboard if needed) separated by an underscore ‘_’ from the timestamp that the subscription ended in ISO8 format YYYY:MM:DD hh:mm:ss.ssssss+Z.
Test and turn on!
