Setting up your website on your own domain or subdomain

Callum Updated by Callum

Before we start...

Congratulations! If you’ve followed the step by step guide, by now you’ve completed the steps for getting your site and apps ready with your content, products and design, and now it’s time to go live on your own website URL!

Your website can be on your own website domain so it’s on your own custom website link.

You will need:

  1. A website URL you have bought from a domain host (you will not need website hosting with them, only domain hosting - we do the website hosting part!)
  2. Your login details to your domain host so that you can change one line in your DNS settings.

Your domain options

You have three choices on where you may want to host your website:


Your own website domain e.g.


A subdomain of your existing website if you want your ‘SupaPass powered website’ to be the ‘Content and Members Hub’ of your main website but not the main URL e.g.


A free subdomain with SupaPass, so you don’t have to buy a URL with a domain host.  This is free to use and included in your service with us e.g.

Setting up a free subdomain is really easy. Check out our guide to setting up your free website to get your website live in 10 seconds!

Setting up your own domain or subdomain

To change your website URL to an existing domain you own or a subdomain on an existing site, you’ll need to change or add a record to your DNS settings so that they point to us.

  1. Log in to your domain host and navigate to the DNS settings. For some domain hosts, you may need to open the Advanced DNS Settings option.
  2. Create or edit your A record and set the following:
    1. Add the Name field (The required value of Name could vary from provider to provider. In most cases, you would use @ or It may also not be required, in which case it would be blank.)
    2. Change the Value field to add the following IP address:
    3. Set the TTL (Time To Live) to as low as possible (or enter 300 seconds for 5 minutes). Some hosts have a minimum of 600 seconds.
  3. Log in to your SupaPass admin dashboard, go to Settings and enter your domain into the 'Your website URL' field. You don't need to include https:// or www.

It is important that there is only ONE A record for your domain. After making the new domain record, please check on the DNS settings to see that there are no conflicting records. For example, make sure there is only one A record and that it contains the correct Name field. If you’re unsure if things are looking right, feel free to email us a screenshot of all the records

Once the record has been saved, use to see if the change has been successful. You should see the results being pointed to either or

If the change is successful, make sure to email us so that we can complete the setup and push the site to live. (Note: this step is essential for your URL to work)

Your Checklist

So, to recap, here’s your checklist:

  1. Add one line change in your DNS settings in your domain host.
  2. Update the “Custom Domain” field in Settings in your SupaPass Admin Dashboard.
  3. Email us so we can complete the change on our end.
Please note: Once those steps are complete, the changes can take 24-48 hours to take effect and for your site to be live.

How did we do?

No domain? No problem! Set up a free domain