Support Center

Fan FAQs

  • What is SupaPass: the Basics

    What is SupaPass? SupaPass is your Backstage Pass to your favourite Bands online, giving you exclusive access ...

    Jun 30, 2013 07:02PM BST
  • How do I become a fan on SupaPass?

    1. create a fan account. 2. Go to your favourite Artist's SupaPass Spotlight Page using the web link they sen...

    Jun 30, 2013 07:02PM BST
  • Pricing: What are the payment options?

    What are the payment options? You can choose to pay - monthly or annually - by Direct Debit or Credit Card If...

    Jun 30, 2013 07:02PM BST
  • SupaDownload: monthly download track explained

    What is the SupaDownload? If you are subscribed to a Gold Artist, you will receive a brand new exclusive track...

    Jun 30, 2013 07:02PM BST
  • Email Notifications

    Will I automatically receive an email when your new SupaDownload Track is available? You must ensure the SupaD...

    Jun 30, 2013 07:02PM BST
  • Gold, Silver & Bronze Artists

    There are three Fanclub levels on SupaPass Gold Silver Bronze Artists decide which level they want to offer t...

    Jun 30, 2013 07:02PM BST
  • Using Gift Cards

    Buying Gift Cards Gift Cards can be bought in our shop on the Artist Services page. Fans can purchase Gift Ca...

    Jun 30, 2013 07:02PM BST
  • Using & Earning Points

    Earning Points You can earn points by sharing your unique referral link with friends. You will each earn 10 ...

    Jun 30, 2013 07:02PM BST
  • Using Promo Codes

    Using Promo Codes To use a promo code for an Artist: 1) Find the Artist on SupaPass.com (using the artist sear...

    Jun 30, 2013 07:02PM BST
  • What is hidden behind the Spotlight Page?

    What is the Spotlight Page? The Spotlight Page is the only page you can see for an Artist BEFORE you subscribe...

    Jun 30, 2013 07:02PM BST
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